Like the rest of the country - I seized upon the falling mortgage rates to refinance. I missed a historically low interest rate by a day - thank you very much - but I got a rate that should make a difference in our finances.
The refi guy at the bank was email only - so buried under applications that they only processed them via the web, and promised to call you within two weeks. I was happy to snag the low rate, so I did what they said.
So it's the day of the closing and I'm looking at the paperwork and I see a name that gives me the creeps.
MERS.
Yes, that MERS. The one who holds more than 60 million of the country's mortgages, yet ignores state laws on the registration and foreclosing of mortgages. The company that breaks chain of title and damages the property rights of adjacent property holders.
Those guys.
I asked the title insurance employee (who was the only one there) if MERS had any role on our loan. They were like "No, no - they're just there to save you money on filing the paperwork."
And they do this in what capacity, relative to my loan?
The title insurance employee gave an answer that established that they had no idea what role MERS played on our loan - but that they were "certain" that everything was fine.
Now, you're the consumer with a bad feeling about this - but you know that the MERS voodoo causes problems when other problems emerge. If I pay my loan, MERS, role does not matter. But then you wonder what happens when my loan gets sold and re-sold? Will I know where to send my payments? Will the servicer stay the same?
And because the alternative is to scrap your re-fi - the one with the sweet rate - you sign. Because, scrapping the deal means you lose a good chunk of your closing costs - and you honestly don't know if your chosen lender has any options that don't include MERS.
So... y'know. F$&#!
But in the back of your head, you're thinking. MERS is seriously in the news lately. Losing cases left and right. Telling its members to list MERS in an alternate role.
Maybe it won't be like that - and again - I pay my bill, things will be fine, right?
Enter the Loan Servicer - a company called PHH. PHH?
Never heard of them.
Googling, I find:
David beats Goliath: Homeowner wins $21MILLION payout from mortgage firm in dispute over credit ratingIn which an Army NCO paid PHH by direct deposit every month - until PHH decided to ignore the fact they had his money and notified the credit agencies that he was a deadbeat.
This is the kind of thing that gets me all worked up. Not that my loan will go this route, but my state has two lawsuits this year against PHH where PHH botched the paperwork and asked the courts to let them take people's homes anyway.
I call PHH to make sure they have my first payment and they've never heard of me. Even though their name is on the paperwork, even though I give them my loan number and SSN - they have no idea who I am. Mind you, this is over a month after our loan closed.
Anybody ever had an argument with a bank where you were trying to convince them that you owed them money? Pretty freaking surreal.
PHH insist I call my previous lender, because they have no record of me.
My prior lender agrees that the paperwork is backed up, but that I should send my first payment and PHH will "hold onto it" until the loan gets set up in their system. Because, hey, what could go wrong, right?
Then I go poking around and find a search engine for MERS properties. And yes, my property is listed in it.
There's a note date, a listing of my prior lender and an long string of digits that make up my MIN: My MERS Identification Number.
I have been assimilated.
My local customer-friendly bank has sold me to the corporate wolves.
Great.
Just great.
3 comments:
If it makes you feel any better, UWCU sold our loan to PHH and our previous mortgage in VA also ended up being through PHH.
In the 7 years we've had a loan with them, we haven't had any problems. Their website for paying, checking on yout statements, etc is easy to use.
So, hopefully once your paperwork catches up, your experience will be as good as ours has been.
That's encouraging. The interwebs don't have a lot of the good stories posted.
I mean I know that the horrid stories out there are likely to be edge cases, but knowing theiy exist undermine any optimism I might try to muster.
One small word of caution, if you choose to do the monthly speed pay (something I do because I object to thousands of dollars being removed from my bank account on a pre-determined schedule), do NOT forget your password! Their website is great, but getting a live person to help you is awful! Fortunately, I've only had to do that once in 7 years.
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