Monday, July 22, 2013

Courtesy Notice

Just another day at the new gig. Toiling away the the lair of the Morlocks. Winding down the day until-

*Email bong*

Hmmm...

---------------------------------------------------
From: AT&T Customer Care for Wireless <ATT.Wireless.1678731926@emaildl.att-mail.com>
Date: Wed, Jul 17, 2013 at 4:12 PM
Subject: Data Usage Alert - Nearing Plan Limit: Data Usage = 270 MB
To: "me" <myemail@address.com>


Dear MY WIFE'S NAME,

 This is a courtesy notice that [my wife's phone number] has used 270 MBs and is nearing the data plan limit. Data usage which exceeds your plan allowance will be billed at $20 per additional 300MB.

 To check your data usage online or make changes to your data plan, please visit www.att.com or download the free myAT&T app to your smartphone. You may also dial *DATA# and receive a free text message with your current data usage. Your next billing cycle date is 07/19/2013.

 As always, Wi-Fi usage does not count against your data plan and is a good way to help manage your data consumption. For additional information about data plan requirements and tips on managing your data usage visit https://www.att.com/dataplans.

 *Important: In general, domestic data usage will be reflected within 24 hours.

 Thank you,
 AT&T
---------------------------------------------------

This is a pretty regular message from AT&T. My wife's plan is pretty close to a monthly dose of data, and AT&T is only to happy to ramp up the data fear that we aren't spending enough on wireless.

I look for the essential pieces of data.

Used 270MB
out of... Well, it doesn't actually say this anywhere in the message, but I recall her limit was around 300 and that is reinforced by the message context "additional 300."
Billing period ends on the 19th.

So... 4pm on a Friday - billing ends in two days. On a weekend we'll be home on wireless, so we're probably-

*Email bong*

Wha-?

---------------------------------------------------
From: AT&T Customer Care for Wireless <ATT.Wireless.1678731926@emaildl.att-mail.com>
Date: Wed, Jul 17, 2013 at 4:13 PM
Subject: Data Usage Alert - Exceeding Plan Limit: Data Usage = 300 MB
To: "ME" <myemail@address.com>

Dear MY WIFE'S NAME,

 This is a courtesy notice that you have reached your data plan limit. [my wife's phone number] has used 300 MBs. Data usage which exceeds your plan allowance will be billed at $20 per additional 300MB.

 To check your data usage online or make changes to your data plan, please visit www.att.com or download the free myAT&T app to your smartphone. You may also dial *DATA# and receive a free text message with your current data usage. Your next billing cycle date is 07/19/2013.

 As always, Wi-Fi usage does not count against your data plan and is a good way to help manage your data consumption. For additional information about data plan requirements
 and tips on managing your data usage visit https://www.att.com/dataplans.

 *Important: In general, domestic data usage will be reflected within 24 hours.

 Thank you,
 AT&T
---------------------------------------------------

Okay, this message arrived exactly one minute after the first message. I was on it instantly and had barely divined its meaning before getting a follow up message telling me it's too late to do anything. I've already been billed.

Thanks, AT&T!

Everything I've come to expect from we-couldn't-care-less-customer-relations software.
  • This is my wife's data usage, but the email alert was sent to me.
  • Despite being sent to me, the greeting uses my wife's name.
  • "In general, domestic data usage will be reflected within 24 hours" Does this mean this data notice could be up to a day old? Because that would increase the likelihood that- 
  • This warning is too late to do any good whatsoever
THAT USAGE WARNING YOU'RE STILL READING?

MOOT. 

CHA-CHING, BABY!

Alright. It's twenty bucks and now that we're over into another 300MB bucket - there's not a lot of point in contacting my wife. 'cos - y'know, two days for 300MB and this is pretty unusual for us.

We went over, we got billed - and AT&T customer care stinks. What else is-

*nine minutes later*

---------------------------------------------------
From: AT&T Customer Care for Wireless <ATT.Wireless.1678756034@emaildl.att-mail.com>

Date: Wed, Jul 17, 2013 at 4:22 PM
Subject: Data Usage Alert - Nearing Plan Limit: Data Usage = 525 MB
To: "ME" <myemail@address.com>

Dear MY WIFE'S NAME,

 This is a courtesy notice that [my wife's phone number] has used 525 MBs and is nearing the data plan limit. Data usage which exceeds your plan allowance will be billed at $20 per additional 300MB.

 To check your data usage online or make changes to your data plan, please visit www.att.com or download the free myAT&T app to your smartphone. You may also dial *DATA# and receive a free text message with your current data usage. Your next billing cycle date is 07/19/2013.

 As always, Wi-Fi usage does not count against your data plan and is a good way to help manage your data consumption. For additional information about data plan requirements and tips on managing your data usage visit https://www.att.com/dataplans.

 *Important: In general, domestic data usage will be reflected within 24 hours.

 Thank you,
 AT&T
---------------------------------------------------

Okay, seriously. What the hell? In the span of ten minutes - I've gone from:

  • In danger of being billed an additional twenty dollars; to
  • Being billed an additional twenty dollars; to
  • In danger of being billed yet ANOTHER twenty dollars 

I finish what I'm doing and sent a text to my wife:

Are you downloading podcasts on your phone?

*four minutes later*

---------------------------------------------------
From: AT&T Customer Care for Wireless <ATT.Wireless.1678766693@emaildl.att-mail.com>

Date: Wed, Jul 17, 2013 at 4:26 PM
Subject: Data Usage Alert - Exceeding Plan Limit: Data Usage = 600 MB
To: "ME" <myemail@address.com>

Dear MY WIFE'S NAME,

 This is a courtesy notice that you have reached your data plan limit. [my wife's phone number] has used 600 MBs. Data usage which exceeds your plan allowance will be billed at $20 per additional 300MB.

 To check your data usage online or make changes to your data plan, please visit www.att.com or download the free myAT&T app to your smartphone. You may also dial *DATA# and receive a free text message with your current data usage. Your next billing cycle date is 07/19/2013.

 As always, Wi-Fi usage does not count against your data plan and is a good way to help manage your data consumption. For additional information about data plan requirements
 and tips on managing your data usage visit https://www.att.com/dataplans.

 *Important: In general, domestic data usage will be reflected within 24 hours.

 Thank you,
 AT&T
---------------------------------------------------

Alright, seriously irritated. I call E and ask what the heck is going on.

The boy has been watching videos on her phone during his Dr. Appointment. They were supposedly on WiFi, but there's no way to establish that definitively. We're out another $40, and I have no way of knowing if these messages ("In general...reflected within 24 hours") are lagging so bad that there are more messages coming.

Awesome.

This serves the basic need of AT&T: tell the customer they are buying more data - but does exactly ZERO for the end user.

Know what would do something for the end user?

Something like this:

This is a message that the user can do something with.

The "Whoa! Stop! Stop!" command (or something like it) would slam the door on all cellular data transfer and (if there were consequences from these interruptions) route the user to a follow up screen:

If you're getting really fancy - it could route the user to a preferences page that asks them if they just want to shut every cellular data transfer down or if they want to customize a response.

They could just cut off streaming media, for example.

Stop> Set Bandwith preferences to: Streaming media-wireless only>
Save until next billing period begins.

Boom. Done.

'Kay?

iOS 7 is giving users app level control over bandwidth, and that's great - but users can still be ambushed by data charges from the odd scenario. There's no reason why they shouldn't expect their smartphone to notify them when their data use is about to cost them more money.

This should be baked in functionality.

Yeah, we can get Onavo and dial in throttles app by app, but the decision point should be communicated to the user when it happens.

You are about to buy a movie. Okay?

You are about to buy this song. Okay?

From the customer perspective, these are the same thing.

So is this:


THAT's
 a courtesy notice. Because it asks you up front - and respects your decision.

Why don't we have that?

Wednesday, July 10, 2013

Mom vs. the Eiffel Tower


My first visit to the Eiffel Tower was in utero.

I have been told this countless times in countless places to the point where this is a completely meaningless string of words. Well, they served as a mnemonic trigger for the phrase that always followed them.

But they wouldn't let me go up, because I was pregnant with my son.

Mom's spent a good part of her pre-parental life travelling the world with dad, and a not insignificant portion of her motherhood telling her children about all the places they'd visited while they were too young to remember anything.

I was in Holland, Germany, France - all over the damn continent - but we moved to the US when I was two, so it wasn't even whiff of a memory.

If I concentrate really hard, I can conjure up a dark room with a bowl of German candy that I imagine was our apartment in Büchenbeuren. But honestly, I probably imagined that from all the times it was described to me.

Mom's narration is what I have - instead of actual memories. In our recent trips together, it's finally dawned on me just how much Mom loved Europe. Mom was shamelessly proud of having a blonde, blue-eyed baby boy in a baby-starved town like Büchenbeuren.

Our landlady was madly in love with Jen - and would brag to her neighbors that her house had a little girl and new baby in it. This was part of our family's mythology - and Mom still delights in telling it.

But this latest trip was starting in Paris - so the bit that kept bubbling up was how I cheated Mom out of getting to the top of the Eiffel Tower the last time she was in Paris. She'd been ready to go, but a month from her due date, people didn't want her to take the risk.

Exactly which people stopped her changed with each telling, but the common thread was always I was their justification for stopping her.

------

This time around, Mom was determined to check the Tower off her bucket list.

I knew this because she'd sent me a lengthy article detailing all the reasons why any thinking visitor to Paris would avoid the Tower at all costs. Fun fact about the maternal line of my family: when they loudly talk about something they will never do - Count on them doing just that.

(All readers who know me can just. Shut. Up. Now. Thank you.)

Anyway, I'd assumed this was the opening salvo in a series of denials until we found ourselves over 300 meters above the City of Lights.

Donc, Allons-y!

I mean, I'm fine with that. I'd go anywhere in Europe, the only thing I mind is the buildup. But Mom wanted to feel like she was slowly winning me over to this goal.

Ever the good son, I played along. Said I'd be fine with going, but wasn't really into the whole stand-in-line-for-hours thing. "If the stars align, I'd go up."

Which was at least partially honest. I mean, we were only going to have a short window of time in Paris and a six hour slice of time is a big commitment to one location. Mom had a long list of other attractions she wanted to see - something would have to give.

La Tour Eiffel might be that something.

About a week after the first denial, Mom emailed me reservations for the Lounge Eiffel. She was all bummed out because online reservations for the summit were sold out. The lounge was on the first level - and while it wasn't the summit, it was still the Tower.

"Besides, there might be a way to finagle a way to the top from there." Mom was still hoping. She'd had an idea and her stubborn was kicking in. Dad's stubborn was loud - Mom's stubborn was more subtle.

But I'd been less than helpful about what we should go and do in Paris so far, I might as well get with the only plan we had.  I wanted to see the 11 arrondissement, but the more I read about it, the less I thought it would be a practical choice. We were going to be on foot for most of the time, and the bulk of our other choices were well to the west.

And we'd booked a reservation - for about $100, you can get drinks and snackies on the lower level of the Eiffel Tower - so there was a time and place set in our otherwise chaotic idea of what we'd do in Paris.

--------
<Shorthanding>
Airlines suck.
The TSA can blow goats.
Charles De Gaulle airport is a bizzare thing on many levels.
</Shorthanding>

OMG. Paris. Beyond description awesome. I hate big cities with a passion, and perhaps if I lived there Paris would rub me raw - but on vacation - Paris is the sh!t.

I had a smattering of French in college - and I've always been a decent mimic, so I was seriously looking forward to trying my luck in French. 

I was, of course, disastrous - but a few moments of success make you feel like a million bucks. I got hooked on saying Montmartre, just because it's fun. 

Montmartre.

Anyway, we hit the Musée d'Orsay - which rocked, if you go, buy tickets online first, nothing like blowing past the line with a ticket you bought on another continent - and bopped into their cafe, which, 

Well - 


- its was nice. 

Yeah, kinda.

Afterwards, we managed two miracles. First, we got a parisian cab to stop for us, and second we directed him to our hotel in french. Which was great fun. Less so for the cab driver, as our hotel was on a street with a name that is used repeatedly in the same neighborhood.

J'étais confus

But we got back in time to make our reservation.

--------

The travel article Mom had sent had warned us about the crowds and assured us that the view from the Tower wasn't worth it. "The view OF the Tower is what most people want to see, when you're on it, you're looking at a bunch of buildings."

Fair point - certainly something to keep in mind if the only way up cost a lot or took a long time.

We walked to the Tower, and that was part of the fun. Weaving through the historical buildings and narrow streets and then you see it poking out from between the buildings.

Hey look, we've discovered the Eiffel Tower!

At the base, you can see all manner of tourist trappings, booths and ticket counters. Mom's reservation had us queing up to a booth advertising restaraunt reservations. 

It was two people long, and took less than a minute to get our admission tickets. Huzzah! 

Let's set the scene, shall we?

Picture yourself in a teeming throng of humanity, desperately queuing for the elevator that will take you up to Level 1 of the Tower. It's hot, you're crushed against total strangers, fearful of pickpockets - and the only thing between you and the elevator is a winding maze of fences PACKED with people just as pissed off as you.

Now, imagine watching two people walk past the entire length of the line and go right up to the elevator - ahead of everyone - and the attendant doesn't stop them, no! They smile and usher them onto the elevator like a long lost friend.

That was us.

OMG, I really should feel ashamed - but I was nothing but smiles as we bypassed the desperate and snarling masses like we owned the place. 

Bonjour, Madame et Monsieur, billets?

Deux.

Bien sûr!

Sometimes, Evil is pure magic. Up the elevator and away from the unwashed proletariat scum. 

Huzzah!

Whisked upward at a slant - we suddenly found ourselves loosed on Level 1. 

-Which oddly looked like plywood wrapped in plastic. And caution signs. Lots of those. Level 1 was apparently under a lot of construction at the time, or at least the corner around our elevator was. The entire carful of passengers looked pleadingly at the elevator operator who (in the manner of Charon) laughed menacingly and waved us the hell out of their elevator. Hahahahahahahahahaaha!

--------

Time for some observations about how things work in Paris. 
  1. There are many ways to get what you want or where you want.
  2. There is an established system of how this will be done
  3. SHAME THE HELL ON YOU FOR EVEN ASKING ABOUT THE SYSTEM. FIGURE IT THE F*CK OUT. 
  4. WHAT ARE YOU, A CHILD?
  5. JEEZUS
We'd been pretty successful bulling our way to our goals thus far, so Mom and I ducked around the corner barricade while eveyone else was snapping pictures or staring up. For being on a tower, it felt an awful lot like being in an airport. Pipes, construction equipment, lots of plastic barriers. We came out into a clearing and finally saw a view of Paris from on high. It was nice, but we were trying to find the restaraunt. We had reservations for 6pm and we were just going to make it.

Past some house-sized glass walled box with stacked chairs in it, past another elevator terminal. Right turn, right turn and right up to a door labeled 58 Tour Eiffel.

Inside, it was seriously cool-



We proudly went up to the hostess with our reservation-

-who cut us off immediately to tell us that the restaraunt would not open for another half an hour.

Uh....

We checked our reservations to confirm that, yes - they were for 6pm and - yes, it was after 6pm.

Welcome to Paris!

Okay, we reasoned that the 6pm time was to make the elevator and they'd assumed that we'd take some time getting to the restaurant - maybe take a few pictures.

But we wanted to make sure we would still get our table.

"Can we wait here in the lobby?"

Bien sûr!

I know the stereotypes, but the Parisians we met were very polite. Most were in the service industry, so you expect courtesy there, but out in the streets the folks we met were great. There were in a hurry - so like any urbanite, they'll go from a smiling nod to beating you to death with a claw hammer if you stop at the top of l'escalier to read a map.

WHAT THE F*%K IS WRONG WITH YOU?

GODDAMN.

I hate those people, too. Who does that? Same people who stand in line at the deli and - when it's finally their turn - glance up at the menu like they've just noticed it was there.

CLAW HAMMER!

No, the Parisian vibe I got was that of a population in a hurry. Keep walking and if you need to stop, pull over to the side - get clear of the traffic flow - and then get out your damned map.

One exception to the hurry: Dining. Every place we went assumed we wanted the table for the rest of the day.

L'addition? Vraiment?

They view their presence as an interruption into your meal - were it possible, they would beam the food to you. We don't want to bother you.

Which is perfectly civilized - so long as you're not on a schedule.

Tourists by definition are on a schedule. Having all the time in the world while in Paris is called living in Paris. The trick of course, is to schedule a block of time where you don't have anything better to do.

Book the night, and bin the schedule until morning.

We'd tried to do that. But then - our evening was supposed to start at six.

So we waited. More people arrived after us. Some from the same elevator - fresh from wandering lost through the maze of construction. We watched as - one by one - they discovered that 58 Tour Eiffel wasn't going to open for another vingt minutes.

Dix minutes.

Cinq.

A huge group arrived - easily forty people all in a rush. The hostess bravely stood her ground and had them wait as well. Mom and I held onto our bench seats in the lobby while these well dressed and clearly well-heeled types preened and pouted.

And stood.

Finalement, the restaurant opened and we rose to claim our seats - and found the huge group was going first. It briefly appeared to be open seating, so Mom surged into the room to grab a window table.

I was hanging back, thinking since we had reservations - we should probably check in first. Mom was urgently waving me towards her and the choice table she'd nabbed - but I could see there was going to be trouble.

I checked with the Maître d, and it was clear we'd have to queue, after all. Mom slunk back to the entrance and we handed over our reservation.

"Madame, this is for the lounge. This is the restaurant."

Of course. We realized it at about the same time. This is a place that serves meals. We'd made reservations for drinks and appetizers.

I mean, they certainly could do both in one place, but that would be too easy. There is probably a bar or... something that we'd walked past in all that construction. We trudged back out of the restaurant, realizing it was now well after our reservation time and wherever we were supposed to be - we should be there already.

Back around the Tower. Left turn, left turn and -

Hey! That house-sized, glass-walled box we passed earlier? Well, the stacked chairs have been taken down and it looks like a bar.

Or a Lounge.

When we arrived at 6pm, they were closed and looked like furniture storage. Now, they looked like a modern bar with cushy chairs and an unparalleled view of the Tower's interior. There was a patio outside, but the day had been drizzly so no one was out on it. Pity. The view would be great, if there were any sun.

Whatevers, we hit the lounge and were whisked over to our Reserved Couches. They had signs and everything. Before long, we had champagne and a parade of stylish appetizers. And we began to relax.



Finally, we were where we were supposed to be. We'd paid to do drinks on the Eiffel Tower, and - despite the logistical bumps - we'd made it. We yukked it up and took pictures and did all the stupid you're supposed to do when visiting a major landmark.

We're having a drink! In the sky! Huzzah!

We watched tired and cranky people stagger out of the stairways and march past the lounge.

Ha Ha! Let them eat cake! We will have crevettes! Ho ho!

What was doubly funny was the lengths the Lounge had gone to - to make people feel privileged.
These couches are for the general public. These others right next to them, and identical in every way - are RESERVED.

Mom was determined to make the appetizers last and was telling me to take my time. She wanted to linger up here. Appetizers never really take that long and I was ready to go in about thirty minutes.

But we stayed. Mom was beginning to make noises like we should go hunting for some stairs or try to find an elevator line. Here we go...

I was fine with doing it, I was - but the fact that summit reservations had sold out had me in the mindset that we were done.

Short of waiting in line for hours, that is. We were on Level 1, which meant we needed to get two elevators. Elevators required tickets and I knew of only two places that sold tickets: the web (which was sold out) and all those little booths that were now 57 meters below us.

I don't want to crush Mom's dreams, but we were hosed.

Undaunted, Mom went to talk to the waiter. I saw him shrug.

Done.

Then Mom went over to the bartender. Well, bartenders know things...

Mom bounded back, big smile on her face. "He says we can do it! There's a way up!"

I. Uh...

We grill the man. "There is a machine. You put in your money and it will give you a lift ticket."

Shut. Up.

"How much?"

"Just four Euro, monsieur."

I have eight Euros in my pocket as he says this.

Okay. It's almost 7pm. If we're doing this, we need to do this. Now. I ask him for specific directions. "Where is this machine?"

"It is just outside, monsieur."

It sounds way too easy, but we grab our things and bolt out of the lounge. I'm wondering how will this will go wrong? It can't be as simple as...

There will be a huge line. All these people are coming up the stairs. We've been watching desperate people stagger past the Lounge for the past half an hour...

But it is just outside the Lounge. So much so, that we blow past it before catching a glimpse of it and doubling back.

Pro tip: If you're on Level 1 of the Eiffel Tower, find this machine.

See that? That's Parisian signage. As in - none.

Oh, and it's brown - so it will stand out.


There is a single family ahead of us - and they depart as we walk up. They are clearly frustrated - and at first I'm thinking the machine is out of service.

But it's working. Or at least I think it is. This is what it looks like:


I'm reasonable with written french, but this has me completely mystified. So much so, that I take this picture of the screen and walk back to the Bartender.

"Pardon, monsieur. I don't understand this machine. What do I do?" He is mystified as well, but assures me that the machine is working and will give me a ticket. I was confused about the price and he assures me that it is 4 Euros per person.

Okay,  I think I can do that. I go back and - purely out of confusion hit the silver button by the red label 'Volver' -

- I'm taken to a screen that shows me a selection of flags - including the Union Jack.

English! Sacré merde!

I slap the Union Jack button and all the words start making sense. 'Adult' 'Two' 'Confirm'

I slap in the coins and it spits out two tickets called 'SUPPLEMENT.'

Whoo-hoo!! We bolt over to the nearest lift and stand there with a small group of bewildered tourists. There are no signs and nobody knows what to do. So we all wait.

An elevator arrives, but its on the way down. We're trying to figure out if this one will now go back up or continue down to the ground level. We finally manage to get the attention of the Elevator Attendant who tells us to go around to the other side of the elevator (there are doors on both sides) and her "colleague will help us."

Merci, madame.

We dash around the lift terminal and watch the elevator drop down out of sight. We'll catch them on the up leg, I guess.

The 'up' attendant is all alone. This makes no sense to me. There are scads of people waiting in lines below us - everyone's trying to get up and... there's nobody here...?

We ask this woman if we are in the right place. She glances at our tickets.

"Absolutely. You are in the right place." She is so nice. And she chats us up. There's no one else here, so she asks Mom where she's from. Mom tells her and her eyes grow wide. "Did you..? Were you affected by the cyclone?"

Katrina? Yes. Mom tells her the story.

The Attendant's eyes grow wider. She is aghast. She apologizes for asking. She is so nice. We met her at a lull in the action, but her job has got to be stressful. Nobody climbing up the Tower is at their best. They're all stressed, tired & sweaty. Day after day, answering the same aggravating questions...

And here, we've found someone who manages to stay serene. To show real concern. She puts her hand on Mom's shoulder. She offers her sympathies.

There's movement behind us. An asian teenager steps up to the Attendant. She's holding a ticket and is desperate to ask a question.

The Attendant continues to comfort my Mom. She asks how the region is recovering, if things are better now. Mom assures her that the region has a long way to go before-

"Miss?" Asian girl just needs a moment. "Can you-"

Attendant goes from sweetness and light to East German Border Guard in one half second.

"EXCUSE ME!" She makes an imperial gesture with her hand.

Asian girl leans back, shaken.

The Attendant looks back towards my Mom as if to say, please continue...

Mom's at least as startled by the transformation as Asian girl. "I, uh... It will take some time, before there's any real talk of normal." She steps back to offer Asian girl the floor.

The Attendant continues, "It would take awhile, I see... but you hear such encouraging things on the news."

Asian girl looks like she's dying here. She just needs this one question answered and... she goes for it.

"Please, I-"

Attendant rears up. "I AM SPEAKING!"

Asian girl goes quiet for good. Mom does the decent thing and wraps up her discussion early - and nods to the newcomer.

The Attendant glares at the young woman's ticket. "THIS IS THE WRONG TICKET. YOU MUST WALK. THERE ARE THE STAIRS. GO!"

Another supplicant arrives with the same question. They get the same treatment.

"THIS IS THE WRONG TICKET. YOU MUST WALK!"

Mom and I just pretend to be part of the ironwork. As the elevator arrives I notice that there were two corners to our ticket and the Attendant has torn them both off. I ask about this.

"This is so if you discard your ticket, no one else can claim it." She smiles.

"Ah. And this is the ticket that will take us all the way to the summit?" I want to be sure.

"Absolutely. This is for the summit, monsieur." Again the smile.

We thank her and Mom charges into the elevator. This is really going to happen. It's starting to dawn on me that this is no mere bucket list thing for Mom.

She has really been wanting to do this for a long time.

We ride up to Level 2. Pressed in with a group of strangers in Paris, thoughts naturally turn to pickpockets.

It's not our fault.

Warning signs are everywhere. Absolutely everyone involved with our stay in Paris warned us - repeatedly - that Parisian pickpockets were omnipresent and very, very skilled.

(As it happens, the very next day, a woman in our group was pickpocketed in Montmartre. Lost all her money and her passport. Second day of a two week trip. Incredibly, her trip got much worse. I digress...)

So, Mom's got her purse in a deathgrip. I've got my Bag of Holding zipped up, reversed and covering my hidden wallet pocket.

Tense? Yeah, kinda.

But Level 2 is more like what you expect from the Tower. Balconies, views. Open spaces. We sightsee for a bit, but Mom is clearly summit bound. She queues immediately and I link up with her. I'm watching a video screen replay the same three bits over and over.
  1. Fold up your strollers
  2. Watch out for pickpockets
  3. You need either a Supplement ticket, or a Summit ticket to use this elevator.
Over and over. We're in line for a LooooOOong time. Mom's starting to get cranky. She sees a man get into line ahead of us. Then leave. Then come back and go in the front of the line and board the lift.

She's clearly irritated. I'm thinking that was us about an hour ago on the ground floor, but I didn't see any special tickets or signs of anything special about the person. Hmmm...

I check the ticket in my hand again: SUPPLEMENT. 
I look at the video again: SUPPLEMENT.

Okay. Just making sure.

Ahead of us is a family who sound like they're from Alabama. They see our tickets and ask us if this is a line to buy tickets. I tell them (with more confidence than perhaps warranted) that we bought our tickets on Level 1 - and that if people were buying tickets in this line - we'd be moving even slower.

The Alabama mom groans and the family just gives up right there. They walk out of line. "I'm not going through that again," she says.

Owch. How awful would that be? Get all the way up to Level 2's lift and wash out?

I know what you're thinking: I was thinking that, too.

I check the ticket in my hand again: SUPPLEMENT. 
I look at the video again: SUPPLEMENT.

Okay. Just making sure.

By the time we get to the Elevator Attendant we are just about done. Mom's eyeing everyone like they're after her purse - and my feet are killing me.

I hand over the ticket and the Elevator Attendant stops me.

"This is the wrong ticket."

What?

I try to argue. "But your colleague told us this was the right one..!"

Elevator Attendant is unmoved. "I saw you on Level 1. This is not the right ticket. Go. There is a machine on this level. Come back to me when you have the right ticket."

I'm practically ill at this point. I'm absolutely certain that our ticket says SUPPLEMENT and that the signs and videos are saying this is the right ticket. The nice Attendant from Level 1 told us this was the right ticket...

All of this means nothing. In front of a roiling pack of tourists, there is no arguing the point.

Mom and I get out of line.

We go looking for the machine on Level 2. Behind us, I see the line has doubled in length, and another elevator load of tourists files in while I'm watching.

We are screwed.

We dash around Level 2 like fiends after a fix. We finally locate the same brown box tucked away - like an afterthought - in a closet sized alcove.

I'm out of coins and the price per ticket is now 6 Euro per person. But it takes plastic.
I bust out my credit card and try over and over again. Nothing.

Screwed.

I try again. Nothing.

Screwed.

Mom's really starting to get upset. I knew this was important to her, but realizing exactly how important is killing me. We got this close - did exactly what we were told - and we're screwed.

Even if we get this machine to work-

-Two teenage girls bop into the alcove and use the other machine. They have coins and are there and gone with tickets in an eyeblink.

I switch to their machine - and it works. 12 Euro charged to my Visa and we have two tickets marked SUPPLEMENT - only these say '6 Euro' on them.

So... Why the-
SHAME THE HELL ON YOU FOR EVEN ASKING ABOUT THE SYSTEM. 
Allright, allright...

We trudge back to the Lift line. It's tripled in length. At least.

We are done.

We were almost an hour in this line - last time. Mom's back is not going to manage that. I know her ankles are killing her. Even if we push through the pain, we'll be up there after nightfall and the whole point of this was to see Paris by day.

I'm looking for a way to verbalize this.

Mom looks at me giving up.

-And walks over to a random blonde attendant. "Excuse me?"

Oui, Madam.

"We were told we had the wrong tickets, but to come back when we had the correct ones? Is it okay if we go up to the front?"

I cringe. I'm waiting for the hammer blow of NO! and waiting for someone, anyone in the line to overhear this and start willing hot death in our direction.

But Mom is unswerving. She remembered that man who cut in front of us in this very line. He'd left and come back to the front of the line. She realized he wasn't cheating - he was just like us.

He had the wrong ticket.
Come back to me when you have the right ticket.
I thought the Elevator Attendant was being mean.
Come back to me...
Mom knew she was being nice. Don't come back and wait in line, "come-back-directly-to-me-and-I'll-let-you-in."

Mom's blonde attendant understood this at once.

Oui, Madam.

And she escorted us both to the front of the line - where the Elevator Attendant waved us in.

Language and a crush of humanity interrupted a proper display of gratitude - instead I gasped out

Merci, Madam. Merci!

And we were in.

The lifts to the top are hilariously narrow, and urgency makes them seem even more cramped - but once you've made the last lift to the summit - all of that ceases to matter.

Forget pickpockets, they're smushed up against you with nowhere to escape.
Forget the heat - everyone is drunk on the thought of reaching the summit.

And then your stomach falls through your feet and you are catapulted into the sky. Height sensitive types begin wailing and everyone else cheers and I look over at Mom

-and she's laughing like a Madwoman.

Not the usual chuckle of conversation - but a full body exultation.

Summiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiit!!!

When the doors open, we practically explode onto the floor. I'd expected to emerge into daylight, but the landing level is fully enclosed. There are stairs to the upper deck which is fully open air.

Mom's beat, I can tell - but nothing is going to keep her from those stairs.

We're up - then out. And marveling at the view. That article was so full of sh!t.

We'd had solid clouds and rain since we came to Paris, but on the Tower we caught our due. 

La Seine

La Basilique du Sacré Coeur de Montmartre

The view is incredible.

Better still, you are surrounded by total strangers who are as summit drunk as you are. Everyone's celebrating, asking you to take their picture. I helped a young slavic couple with their summit photo, they helped us.

Then I helped some greek guy. Chatted up some teenager who was petrified with fear but still leaning out for the view.

It was brilliant.

Mom was jubilant "We made it! We made it!"

And she had every right to be. I'd totally struck the tent. I'd stopped her from going up the first time, and I was about to give up this time. Mom stuck it out. Willed it to happen, like always.

Any time anyone thinks I'm stubborn, I can say I'm nothing compared to my Mom.

And say it with pride.

'Cos sometimes... stubborn can get you places.

Way to go, Ma.

Monday, July 08, 2013

A Sip From The Firehose of My Mind

I've got three things to remember. First there's that great idea for gaming, need to write that down as soon as I'm done reading to the girl. She needs to get out of those jeans. Sleeping in jeans is just awful -
SECOND I've got to send those glacier pictures to Mom. I promised her ages ago that I would - and I've been ignoring those reminders on my phone.

-Y'know frankly, those reminders aren't really doing much of anything, since the email reminders stopped. What's up with that, Orchestra? 've you given up, since Mailbox? What for your loyal followers?

I should pick a date, a specific date to-

No. That's silly, since all the photos are finally on the Mac. Totally love how those imports are finally working. Which reminds me, I was supposed to re-order those Prague pictures that got sent to the wrong address, since my AppleID had a fossilized address in it.

I mean, the phone experience was great, but I seriously have to re-order them? C'mon Apple?

Still need to do that, though. That's four, isn't it?

Wait, what was two? Glaciers! Gottasendthose!

Okay, three... what the F$*# was three?! The girl needs her meds, too. Six, now? Okay. Get a pen. There are no pens here. All have been taken apart and the same key part - in each one - has been irretrievably lost.

No pen. I'm losing the gaming idea. Something about evil in the west - too cliche?

No- it'll work. But I'm losing the thread...

Meds!! Dammit! In the fridge, because chilled nasty is somehow more palatable than warm nasty. Down the stairs and - syringe!

Got it. Back upstairs. And... there was a twist, wasn't there? I liked it, the thing I shouldn't write down because it would blow it-

Ah. It could go lots of ways. Trapped by it or freed by it - this is going to be a good plot twist... I-

-What am I doing? There she is. Medicine! No fuss this time, just down the hatch. Down to five.

SoEffingTired. E's tired. Vague thoughts about the new gas dryer. Did I flub the connection? Are we going to be poisoned and/or exploded?

No. No bubbles = safe. And natural gas stinks full on awful.

You.

Will not.

Explode.

But there was a third thing. Vague thoughts of that third thing being downstairs. Go down. It'll come to you.

- Left the syringe upstairs -

Leave it. I need to get to -

CRYSTAL CLEAR recollection of an identical syringe, from last night, sitting in the upstairs bathroom - left there from last night when I was-

GOD, I can not believe how long it took to put in that dryer vent. Five minute job, hah.

Okay, go BACK and pick up the syringe you left or you'll wonder what you did with them tomorrow. Down. Rinse it. Repeat. Rinse it. Repeat. Rinse it. Repeat.

Done. And downstairs...

What was Three??

Get Two first. Pictures. Pictures was two, right?

ONE!! F$*#s sake, ONE! 'crying out loud. Get laptop. This could take awhile, I should get the power cord.

-There's one on the back shelf.  No, that one is for music and the stereo/iTunes thingy.

EIGHTY freaking dollars for a power cord and you're keeping it for an edge case? Really?

But it's all set up nice, I'll get the other one from my bag.

There. But the only nearby plug is in the floor...

...and you need a screwdriver to twist the cover off. Could try the plug end -

NO. Not bending another plug.

Go get the flathead from the junk drawer. Forgot to put the liquid soap back in its place. I-

I can see where this is going, world. You want me to lose this screwdriver, but I'm not going to...

...Totally losing the gaming thread...

Up. Stairs. Soap put away. Down. Stairs.

Flathead has rolled into the sink, but I FOUND YOU BASTARD!

Back to the floor panel. Great design, floor plug - but a flip top would have killed you? Four FULL revolutions WITH a tool was your best idea? Why build it at all, right?

Cap off! Being separate, it will now wait for its chance to slide under something immovable, to be lost forever.

And the cord. The cord has that stupid clasp that supposed to let you wind off just how much you need, except I keep guessing wrong and having to let out more and then re-clip it.

Apple? This was a fine idea, but you want me to wind up the cord, give me larger fold-out prongs, 'kay?

What the actual F#*$??

Ah yes.

ONE. Write it down. Losing the idea... there was going to be a herald or something... A moment of panic while the hordes bear down on them. Lots of ways that could go... no telling what kind of torment could ensue...

I Love it.

That's one thing down. One out of three...four.

No. I did the meds. And that was five, I think - so it really is four.

THIS IS HOW THINGS GO TO SH!T EVERY GODDAMNED TIME... FIVE MINUTES TO UNWIND A FRICKING CORD AND I FORGET WHO I AM...

I just...

F$*%!!!

E's down and queuing up the DVR... waiting for me... patiently?

Not...especially.

And...the girl is back downstairs. She never does this, but she has a bug bite and it's driven her into an itching/self-pitying frenzy. E leaps on the grenade and it's back to wracking my brain...

There was glaciers. That much I remember. I can do that easily enough.

But F$*# if I can remember three.

Or five.

Or however the F#*k many of them there were.

F#*k!!!

Monday, June 17, 2013

Sears Defiles Holy Writ

I'm going to speculate that sometime in the recent past, there was a meeting of Sears technologists and business clients. They were discussing something truly dull like data synchronization.

Business: We're going to need to easily adjust prices on products we sell on the web.

Tech: No problem, we'll have data imports and a webform for immediate product by product updates.

Business: Can we automate this? Set a time interval that says a sale price is good for a set of dates and then have it revert to a non-sale price on that schedule?

Tech: (Pause) Sure. We'll set up a process to update the price tables. Every price will have a start and stop date and any update will allow an expiration date and the price that will result after the expiration.

Business: So, after the expiration date - users will not be able to see the old price anywhere, right?

Tech: Is that a requirement?

Business: Yes.

Tech: Okay. Soon as the price updates, the old price is gone across the board. Anything else?

Business: Nah, we're good.
Okay, see what happened there? That would be a missed requirement.

Because somewhere in the discussions of what needs to happen on a price change would be this little item. The user who is in the process of buying an item when the price changes.
Tech: That's an edge case.
Yes, Tech, that is an edge case. And everyone hates designing for the edge case. But some edge cases have teeth.

In response to the requirement that a sale price expire universally - Tech will build a system that will allow the user to see the sale price of an item right before it expires:


And then, a moment later when the price does expire - the user will be treated to an updated Order Summary.

Now, we've all seen the price/shopping cart voodoo, where the price is hidden until you place the item into your cart. That's stupid, but at least intelligible. Sites like Best Buy deal with this by not displaying a price until you add the item to your cart.

Sears has chosen a different path, and this results in the "Price A - Whoops! Price B!" experience.  Even that can be forgiven if the resulting price results in a decrease. But the reverse is not going to make anyone happy.

The price of an online item is Holy Writ. It can go down during checkout. Additional detail of shipping and taxes and fees may be added, even. But the item price must never go up during the checkout process. 

And Sears is F*%-ing that up.

And those two visuals are a smaller slice of what I was experiencing on the Sears.com website. The price of the item went up, then down, then up again as I reached the final screen to checkout.

I had some hope that this would sort itself out, because the website had helper language that indicated they knew they had a perception problem:

Pro tip: If you have to have language like this on your site - something is majorly F-ed up.

Again, a product with a low price on the initial screen. Changes to a higher price in the shopping cart, then down again as I progress, then increasing again on the "submit order" screen (not shown, but it happened, trust me).

This made no sense at all.

Convinced that this was just an interface failure, I called the Sears help line and was told that - in fact - the price of the item was now higher ($999) and that this was due to the update process just completing.  The rep told me repeatedly that the lower price I'd seen expired at 7AM eastern time.

This was explained to me with a rehearsed ease that suggested this was not an uncommon question.

Think about that for a second. Your user has selected their product, proceeded into checkout, CREATED A LOG IN and (in my case) has entered payment information.

WHY are you making them unsure about their transaction?

"Yes Mr. User, I see you would like to make a sizable purchase, BUT BEFORE YOU DO..."

I told the rep "I guess I won't be buying this from you." And cancelled my order.

Then I went to a competitor's website and bought the very same item without having the price increase along the way.

There was a lot of UI I would question on the Sears website, but it should go without saying that sudden price increases during the purchase process do not help your conversion rate.

Sears missed an edge case and so the edge case bought from someone else.

********

UI aside, I should add this was my second attempt to buy from Sears. I'd been there the day before - in person, and tried to buy the same product. I met a sales person who either didn't know how to use a computer or wanted to blunder along so that I'd think they didn't. I was told the item I wanted was not in stock and that the store could not order it at the moment.

But - not to worry! - they would send me an email containing a web link that would allow me to purchase the product. Only I couldn't click the link until they called me to tell me.

This made absolutely no sense.
Me: If you don't have the product, can I order it and you will ship it to me?

Sears: No. We can't order this item. But we'll send you a link to the website where you can order it.

Me: And I get the email and then I order it?

Sears: No. You can't click on the link until the item is in stock.

Me: How will I know if it is in stock?

Sears: We'll call you.
Seriously. W.T. F. right? This smacks of a sales rep doing an end run around some asinine corporate policy.

But, why do I care? If this stupid will get me my stuff at the price I want. I'll do it.

I give them my email and phone number expecting them to email me before I left the store. That might be a bit eager, but I left the rep sitting at a computer with my info.

An hour later, I have no email from Sears. Afraid that the email might have been sent to the wrong address (typo) I call the rep back and they tell me they're sorry, they're backed up and busy today, but they'll get me my email in 45 minutes.

Okay, annoying, but everyone gets behind sometimes. I mean - you're in sales, this is a large purchase, but perhaps you have better things to do. Whatevs.

I still don't have an email from them.

Which is why I tried their website this morning. And their website pricing is the reason I bought from someone else.

Way to fail, Sears.

I used to like you guys, too.

Late update, July 2, 2013: Two weeks after I was in their store, Sears finally called me back to try and take my money. I told them to cancel my order as I'd not only ordered the same products from a competitor for less - they'd already been delivered and installed - for free.

Monday, May 13, 2013

Just Steal My Freaking Car Already

The law of unintended consequences means a lot of different things to different people.

To me, it means that somewhere in the 'verse a Honda engineer owes me an explanation.

Failing that,  they need their ass beaten. Badly.

The story begins with lunch. At my new gig, the noon hour and parking restrictions coincide to put me in my car looking for something to eat.

This is not a bad thing.

I hit a local food cart and bop back to the car before the meter expires. It's a killer day - all sun and I'm tempted to just sit outside instead of heading back to the cave to work on shell scripts.

At this moment - a horribly loud noise blasts all tranquil thought out of my head.

It's hard to remember exactly, but I think my train of thought went like this:
What the F%&* is that noise?
Holy God, that is annoying!
It's a F%&*-ing car alarm!
Whoever invented those needs to die from an overdose of red-hot pokers…
And so on.

The peculiar thing about car alarms is that they are hard to localize. Something that loud should be easy to isolate, but at a distance the sound seems distorted and up close your mind is too occupied with DEARGODMAKEITSTOP to give a crap about looking for the car with the flashing lights.

I'm at exactly the MAKEITSTOP range and I nearly drop my lunch to cover my ears. My thoughts were something along the lines of:
GODIHATETHATSOUND
ISOEFFINGHATECARALARMS
MAKEITSTOPMAKEITSTOP
ITSOLOUD ITS LIKE ITS COMING FROM MY CAR AND-
Okay, don't even act surprised. You know full well it was coming from my car.

And I think everyone's had that experience with their car's alarm.
Annoyance followed by bewilderment. Why is my car honking?

And I am SO at that stage. I have just unlocked my car - WITH my key - and the car alarm is blaring.

WTF??

Beautiful day, blue sky, happy office lunchers out lunching… me standing in front of a car that's at DEFCON-1.

Is now a good time to point out (yet again) that the public reaction to a car alarm is to forcefully ignore it?

No one cares if my car is being stolen - I'm literally a block away from a parked police officer.

Soon as the klaxon sounds, I become the un-person. Everyone wants me gone.

I want me gone, for F%&*'s sake.

Getting into my car is so automatic, I'm seated and putting the key in the ignition and willing the car to shut the hell up before I've fully realized what is going on.

The car starts.

MY CAR IS RUNNING WITH THE KEY IN THE IGNITION - and the alarm keeps going.

Exhibit A to the unknown Honda engineer: What. The actual. F%#*?

I shut off the car. The alarm keeps going.
I turn the key to "On." The alarm keeps going.

At this point, the urgency of the situation begins to limit my imagination. I think I'm justified in not seeing the obvious way out.

------
Sidenote -  Another reason I was confused about what to do:

My key is a valet key. Which means it only unlocks the door and starts the car (I guess car design logic is that a valet wouldn't think to pull the trunk release lever beside them as they're tooling away in your car. I digress). I have a valet key because of the weight of my keyring.

For a good long while, I had every key in my life on a D-ring attached to my car keys. Over time, the weight of this keyring pulled on the keyfob case to the point where it separated.
So, I glued it, and re-glued it - and one day it fell apart and spilled its electronic innards all over the floor.

As anyone with a modern car knows- replacing a key these days is a stupid hassle.

Mind you, I have a economy car.

Yet replacing a single key on my budget compact costs $120 and requires that I bring the car and ALL of its keys to the dealership for recoding.

I have not been eager to take this step as I have better uses for $120 and an entire afternoon during business hours.

All of this is a long winded way of saying: I'm less than confident that my key has the capabilities of its full fledged brethren.
---------

Horn blaring, lights flashing, engine RUNNING - I cannot come up with the obvious solution - so I go for the surefire plan B.

I open the trunk (despite my valet key status, hah!) and get out the toolkit. I pop the hood and using vicegrips (the only essential tool) I disconnect the battery terminal.

Silence. Blessed silence.

At this point. I do what anyone would do. I sit the F%&* down and I eat my F%&*-ing lunch.
And it's a good lunch, too. On a nice day, no longer sullied by angry bullish!t car alarms.

My meter's about done, but I figure the cop who has ignored me thus far will continue to do so.

Guy sets off car alarm, opens the hood, disconnects battery and eats lunch. Nothing odd there...

Lunch done (it was yummy)-  I opened my glovebox to figure out what the F%&* I should do about the F%&*-ing alarm.

I keep the car manual in the glovebox and after five minutes of flipping pages and scanning the index, I find it.

Not under "Alarm" or "Car Alarm" or "Security" (although there's a section on the Radio's security system, which was completely unhelpful) - but under "Features."

Three pages into features, I see a security system reference and find the obvious solution.

You see, my mistake was getting into the car.

Disabling the security system/ear-splitting klaxon requires being outside the car and unlocking the driver's door using a key.

Exhibit B to the unknown Honda engineer: What. The actual. F%#*?

I get why unlocking the driver door would disable the alarm. I do. But why is it the ONLY way to shut off a system that (as we have all seen) is RAMPANT with false starts?

More to the point, where in the manual does it tell me how to shut off the car alarm for good because I hate the damn thing so much?

Because - F%&* it. Steal my Effing car, already. You want to take my car from my driveway? Just don't wake me the F%&* up when you do, 'kay?

I'm insured - and I need my sleep.

Having read the obvious solution - I re-attach the battery cable, shut the hood and get back in to-

HOOOOONNNK! HOOOOONK!!!

I sh!t you not, some vestigial notion of "I'm being stolen" lingered in the car's RAM just long enough to set it off again.

Armed with the obvious solution, I unlock my driver door and the car shuts up for good.

Having ruined everyone's lunch hour silence, I slink off to find a new parking place.

-Only to encounter the second annoying security feature of the day: My radio - having been separated from its power supply for more than 10 seconds - demands I supply a passcode, or else it will refuse to activate the radio and dash clock.

*sigh*

Against all probability, I'm actually ready for this scenario. Honda radios have a passcode on file with the dealership. If you call them, give them your VIN number and radio serial number, they will give you the passcode to access your radio.

A few years ago, I had a dead battery long enough to trigger this scenario. When I called, I didn't have my serial number, just the VIN. The guy on the other end gave me the code anyway.
So, a thief with my car could read the VIN, call for the code, and get it - no questions asked.

I put this code into Evernote, so I could have it for later.

Now is later and I log into Evernote and punch in the code. The radio springs to life and I'm back to normal again.

*sigh*

Even if I still have no idea why my alarm went off.
Even if my alarm does nothing to protect my car.
Even if my radio code does nothing to protect my radio.
Even though the odds are I'll remember none of this the next time my alarm goes off and I'll try (like this time and the time before) to disable the alarm by starting the car.

And then - yet again - I'll be looking for answers from some Honda engineer.

Tuesday, April 23, 2013

Downtown

I'm entering a third week at the new gig, and there's a lot to adjust to.

The team I work with now is small. Most days, I'm on a team of three or four.
In CorpWorld, you hesitated before doing something out of the ordinary, because the chances are there was a person whose entire job description consisted of performing that task.

At the new gig, you just do things. If nothing breaks, you get to keep doing it.

The boss is brilliant, but utterly overcommitted. Ramping me up is clearly putting a strain on their schedule. Also, there is the difficulty of me being so far behind the curve.

We're a Mac shop - and me speaka da Windows.

Surmountable, surely, but part of the new gig is using a VM to hop between different systems and operating systems - so my Windows brain is constantly trying shortcut keys that mean different things on Linux or the Mac.

And I hate using the mouse. It was a point of pride that I could do damn near everything on a PC without going near the mouse. (ALT-Tab,Tab,Tab. Whoops. ALT-Shift-Tab, ALT-Spc, M, right arrow, hah!). In Mac-land, the shortcut variation is killing me.

E.g. Tab switch in Chrome: Option+Command+Right/LeftArrow

Ok.

But Tab switch in Safari: CTRL+Shift+RightArrow - or at least that's what it says in the menu bar, but what actually works is Shift+CTRL+Command+Right/LeftArrow.

There must be a setting, because that is seriously F-ed up. Apple has draconian control over its world, you'd think standardizing keyboard functions would be on their list of musts.

The boss is patient while I thrash around and ultimately reach for the hated mouse.

This isn't over, mouse. Mark my words.

Aside from the usual new network stuff, the tech side of the new job is pretty straightforward. They have a dinosaur back end and are in the process of making it more modern.

This, I can help them with.

Their current process is - to be polite - brittle. And labor intensive.

It's an open question as to how much automation can be added before a new system rolls in and replaces the old one.

Because a new system is coming - and a big slice of what I will be doing is mapping out what the user group needs and how we can bend the new system to our will.

This should be...exciting.

That's a sick thing to admit, but there's a lot of promise in the air. It's the age old UX trap, before the code is laid down, all things are possible. The fact that this will be a vendor product will crap over most possibilities.

But the existing user base has come to expect a slew of customizations - and while most are surely doomed, some must be saved.

Software change is upfront, visible and expensive.

True.

But human change is long term, largely hidden, and at least as expensive over time.

The trick is to map the ROI of the requested customizations and focus on the ones that pay off the most often.

Like logging in.

A vendor product that requires a log in as opposed to single sign on is going to tax users memories every day. Your tech support staff will have to support them when they lock their account out. You'll have a separate password recovery stream if the app has its own credentials.

Is it worth it? Can you allow a customer database to be always logged in? I dunno, but they should be planned decisions rather than late surprises.

Oh, THAT's how that works. What do we do now?

Should be fun.

I have an office now. It's subterranean, but it's got a lock and everything.

They were passing out Tornado/gunman procedures and the procedure for is basically.

Go to a place exactly like your office and shut the door.

*Slam* Done!

Good times.

Parking is a mess, but I remember this from back before CorpWorld. I used to bounce the car around on street parking and dodge parking enforcement.

They are unbelievably cool about flexible schedules. The Boy is due for another round of doctor appointments and making them would have been a real pain from CorpWorld.

Here? Ain't no thing. The Boss is absolutely fine with it. A load off my mind.

And I can walk to lunch.

Downtown - where a thousand firehoses of culinary sin are aimed right at your head.
Delis, Gyro shops, Indian-freakin'-buffets... God, but I need to get out running. This place will kill me.

I go out for coffee, now. Meet E for lunch on occasion. I've missed the bustle of downtown. Being a pedestrian is still new enough to feel strange. I walk in the rain and grin like a madman.

I'm sure this time next year, I'll be cursing the weather as I march to the car, but for now it's a grand new thing. I can see the water, watch the bikers scream down the trails and feel like a new person.

That reminds me, I think I'll go grab some coffee.

Wednesday, April 03, 2013

Three Days Off

I'd been advised by more than a few people to take time off between jobs. I didn't put much stock in that simply because unpaid days are not good for the bottom line.

In preparation for the new job I've already laid out a good amount of cash. A new laptop. New software. The missing manual for each, because RTFM, right?

But it shook out that I would have three days between jobs. The new gig couldn't start me right after my old one started.

Three days! What would I do with myself? I came up with a laundry list of things I never get to do.

Chief among them was hanging out in a coffee shop and killing time over caffeinated beverages. Not big dreams, but something that seemed an unimaginable luxury.

Having time on my hands.

Any other day, there are projects to do, chores to be done, meals to be made or tedium to endure. But I would have three days to myself.

Well, two actually.

Turned out that my kids were out of school the day after Easter and it makes absolutely no sense for us to pay for day care or have E stay home when I'm unemployed and idle.

I make a day with the kids. That's a different kind of luxury. Most weekends will find E and I passed out on a couch somewhere while the kids glaze over the TV. But a weekday free with nothing on the schedule?

I plan to go to the airport restaurant. Not a generic one, but a local place that I've spent most of my exfil sessions lately. Little e loves the idea - so naturally the Boy hates it. Little e is sure that I'll take her side, but the Boy has been in such a foul humor lately that I decide to humor him. He picks the place - a decent one, too, a former gas station converted into a diner.

Little e screams her disapproval the entire way there.

Eventually, she calms down and we have a more or less pleasant meal. For some reason, the kids get to talking on art, and I remember a trip we took to a local art museum. The kids loved it. And - improbably - they like the idea now.

So we go.

Naturally, the museum is closed that day. So, instead of taking two excited kids to the museum, I end up with two crabby kids complaining about the weather and why they aren't at home.

I persevere and schlep them into a local library that is pretty scenic. It distracts them for about ten minutes and then they want to leave. So I seize on a poster advertising an exhibit on the Civil War. History!

It's on the fourth floor. So, we march up four flights of stairs - kids complaining the whole way - and discover the exhibit consists of six photographs on the wall and a poster.

Great.

With that, the kids announce that they want to go home. I still have two errands to run, but the kids have had it and I'm not in a mood to push it at this point. This is supposed to be a fun day and after lunch we'll try to go out again.

Home. Post lunch I'm trying to get the kids out the door and now the Boy's saying his stomach hurts too much to go out.

Seriously? But I have two things I need to do. The Boy has a science project coming up that needs copper wire and I have to mail something to E's sister. My hope that the Boy's project would inspire him to come along dies when the Boy announces that he hates his science project and doesn't want to do it anymore.

Arrgh.

We're doing this anyway. I drag, push, cajole and otherwise tiger-dad the two kids out to the car and each wails about how they just want to stay home.

But we're doing this. So I hit the post office first. The Boy wants to come with, the girl would rather stay in the car. Should be quick, so I'm good with that.

Soon as I hit the door, I see a line of a dozen people ahead of me. This will not be quick. But we wait, because we're here. The Boy is demonstrably in distress. Leaning and flopping over anything he can find. I am sick, SEE? he says without words - over and over.

We're six people from the counter when one of the three cashiers realizes their cash machine doesn't work. The person they're serving only has a debit card, and there is a great deal of delay while they sort out if this is an issue with each and every card this person has.

But no, it's the machine. I only have a debit card, too. So, three cashiers now drops to two for me and (apparently) most of the people in line.

For no apparent reason, the third cashier up and leaves - so now we have a single cashier for debit transactions.

Right when I'm the next person in line, the last machine goes down, too. I have no cash and this is now a wasted trip, but hey - at least I spent all that time in line hoping, right?

The Boy is flopped over a stack of postal forms, so I stand him upright and lead him out, telling everyone on the way out that the place is now cash only.

Back to the car. The Boy really seems in distress now. I'm wondering if he's about to be ill ('cos, y'know - I'm due, right?).

But we press on to the hardware store where both children announce that they will sit in the car while I run in for the copper wire.

Ah, the family outing. Hardware store is inexplicably free of the old guy, and all I need is three feet of wire. The sign on it imperiously warns that you MUST HAVE ASSISTANCE to cut the wire - so I spend ten minutes waiting behind some dork having a lengthy conversation with the lone old guy as if there is no other human being in the universe than them. And wasn't their story about porch lights just oh-so-riveting?

Gah.

I get my wire and catch a break when I remember that I can get cash back from the hardware checkout. The kids won't have to go to the bank before we go back to the post office.

Still, they complain about returning to the post office, because they're tired of being in the car. But I'm getting this done. So it's happening.

Both kids want to wait in the car this time. Little e offers to read Encyclopedia Brown to the Boy. The Boy tells her to shut up - because he knows all the stories already.

I run in and spend half of forever in line behind a stream of people - each of whom needs, REALLY needs to hear a detailed explanation of why the registers aren't accepting credit or debit cards today.

But I get the package paid for and we're done. And I can't get them home fast enough.

*******

That was my first day off.

Second day's morning was soaked up by a visit to the diabetic nurse. I'm behind on my check ins with her. Should have had an appointment last year and didn't. There's a certain amount of reproach in this meeting but I don't care.

About a week ago I was working out with the Penguin and I clearly overdid it. Became dizzy, unable to think and had to sit down. I briefly passed out and came to as the Penguin propped me up.

So I was happy to be at an appointment for once. I wanted answers. The previous week, I had a stress EKG and it came back normal - so I'm wondering if there is something that the diabetic experts could tell me about why I got all screwed up.

When I was all fally-downy at the gym, I assumed I was having a Low- the boogeyman of diabetics. Blood sugar drops below 70 and suddenly your brain decides to start short circuiting. But I tested my levels at the gym and I was high - over 140. So I didn't know what the hell.

The diabetic nurse had no answers for me, though. Everyone's different, she says. She bounces a few questions off me about what else might have contributed to my dizzy spell - but nothing sticks.

She tells me my historical levels are looking good and that I'm doing well in other aspects. She'll schedule a follow up with me for six months and - thanks for checking in.

Day and a half of my three days gone.

The afternoon I've already posted about - how great it was to kick back and play cafe poser - and how the murphy's law tried to screw me.

But day two's afternoon was beyond great.

I want more of that.

*******

Day three starts with the Boy piling into me at three in the morning. He does this most mornings, but usually right before it's time to wake up for the day. But three in the morning means I've got hours of potential sleep and I want them. Having a small person knee me in the back drops my odds something fierce - so I bail out and sleep in his bed.

Musical beds is a thing in our house - having apnea means I should move my CPAP machine to the boy's room to truly sleep - but I'm too tired and crabby to think straight.

Morning rolls around and I'm hoarse from snoring (no CPAP) and I'm groggy as hell. E goes to shower and I loll in bed until I hear the Boy moving around. He's coming up the stairs, having gone down to look for breakfast and struck out - no parents  - so he's back in our bed.

And it's time to get up - dammit. I'm up and fumbling downstairs - E's going to work and the kids are going to school and the least I can be is useful.

I'll get a day of cafe sitting and prepping for my new job - I need to get some paperwork in and get a haircut. What will I do with the other free time? Whoo hoo!

But the Boy is complaining that he is sick. He doesn't have a fever, but he's lolling around like he's dying. He has a way of dramatizing it to the point of parody.

I'm determined to get him moving. I push, pull threaten and berate to the point where it's clear I'm doing this for my benefit.

E's giving me the look - and it's then I know day three is on the ropes.

The Boy is inconsolable that he's too sick for school and for going over to his friend's house later. He's really upset that his dad isn't listening to him. "I want to stay home!"

Day three of leisure is done. I give in and tell him to stay on the couch. I'll sit with you.

As E and little e are heading out, the Boy's irritation with me makes him reverse course. Now he's insisting on going to school. Now he's angry that I won't let him go. "You never listen to me!"

But I am listening. The Boy needs someone to pay attention to him. Now. He's had it up to here with the day and it's past time that somebody noticed.

I let him lean on me and put my arm on his shoulder and just sit with him until he calms down. We fire up a Mythbusters and he tucks under a blanket and relaxes. The boy feels like crap, and he finally feels that his dad notices. His relief is almost audible.

If this was a movie, we'd have a bonding moment that changes the way we think of each other forever, but mostly we just hung out together. I'm out of practice - and it'll be slow work to get our conversations back to conversing instead of "chew with your mouth closed" or "go get dressed."

But it was a good day, nonetheless.

*******

E felt bad that the day off came to this and offered to do the evening with the kids. I went out to eat all excited about lounging around like yesterday - but so far everything has been pantomime.

Not much point in pretending I'm a cafe denizen when I'm not. All the baked goods in this cafe would spike my glucose to the stratosphere. I've translated the essential PC shortcut keys to Mac - and I'm not going to learn Unix in a day. I'm not writing the next great American screenplay on my laptop and my ego can't enduring taking out the Missing Mac manual and reading that next to my spiffy new toy.

So what am I doing in a cafe alone at night, sans family?

I'm writing about how I should be at home.

So I'm going home.

'Night all