Nice Rant, Now How About Understanding The Problem?

(Via Good Experience Blog)

Here’s a great (and illuminating) exchange about the aspirations and realities of large scale redesign.

UX designer Dustin Curtis: Dear American Airlines
     and a response by
American Airlines designer, Mr. X:  Dear Dustin Curtis

I have to say, my sympathies lie with Mr. X on this one. I’m not sure Mr. Curtis picks up what Mr. X is putting down, and that is a great shame.

It’s good to have the tantrum, but you have to see the larger picture, before you can seriously offer a solution.