Wednesday, January 16, 2008

I F-ing H8 IVR

The creation of IVR has made contacting corporate America by phone even more annoying than it already is.

There's a great website out there, GetHuman.com that maps shortcuts through IVR and phone tree hell and posts them for all to see.

This is good, but LifeHacker found another shortcut that (while not work safe) can also lower your stress level:
2. Swear like a sailor to skip directly to a human operator.
When that Interactive Voice Response (IVR) system's making you navigate an endless menu of options, put your potty mouth to good use. Some IVR's are programmed to listen for naughty words and speed you along to human help when they hear them. Adam gave this trick a try and dropping the F bomb did indeed zap him right through to a human.
Love it.

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