The backstory of this case is that the debtors, Ron and LaRhonda Wilson, fell behind on their mortgage and filed for chapter 13 bankruptcy in September 2007. They entered into an agreement with the US Trustee to pay regular installments to the trustee for what they owed on their mortgage prior to declaring bankruptcy. They also agreed to continue paying all future mortgage payments directly to their lender, Option One.
Assuming all goes to plan - you would think Option One would be happy with this. The amount in arrears will be paid after a delay, but the ongoing payments will continue. A blip in the payment record, but Option One gets their money.
Option One is not happy. January 2008 they ask the court to allow them to go after the Wilsons for their money. The reason? The Wilsons haven't made the payments they promised (November 2007, December 2007, and January 2008). The Wilsons are bums, and Option One wants to foreclose.
The Wilsons counter that they have made all their payments since September, and Option One is simply wrong.
The law favors the Wilsons for one simple reason: Option One didn't supply any evidence with their motion. Motion denied.
Option One digs into their records and comes back swinging a month later. Now they claim that four payments haven't been paid - and this means the escrow may be insufficient to pay real estate taxes (the horror!). This assertion is backed up by an affidavit by Option One's new champion, Ms. Dory Goebel.
So there, sworn testimony that the Wilsons haven't been paying Option One.Ms Goebel affirmed:Ms. Goebel then declared that the balance due on the note was $176,063.27 and that Debtors were in default under their plan for failure to pay the monthly installments accruing from November 1, 2007, through February 1, 2008. Ms. Goebel represented that the last payment on the note was applied to the October 1, 2007 installment.
Appearer has reviewed and is familiar with the mortgage loan account of RON WILSON, Sr. And LA RHONDA WILSON (“Mortgagor”) represented by the afore described note and mortgage and the records and data complications [sic] pertaining thereto, which business records reflect acts, events or condition made at or near the time by Dory Goebel, or from information transmitted by a person with knowledge thereof and which records and data complications [sic] are made and kept as a regular practice of the regularly conducted business activities of OPTION ONE MORTGAGE CORPORATION.
By now it's April 2008. So presumably, Option One is owed these four payements and more.
But there's a problem. Six actually. The Wilsons enter into evidence copies of six payments. Western Union money orders and cashiers checks. Five of these payments have confirmation of receipt by Option One.
Oops.
The Court asks Option One's attorney - a Mr. Wirtz - to explain this discrepancy.
Wirtz discloses that his client agrees that, yes in fact, the Wilsons did make their October, November, and December payments. BUT, he claims, they still haven't paid all that they owe (presumably the January, February, and March 2008 payments), so the court should allow Option One to foreclose.
The Court reminds Mr. Wirtz and Ms. Goebel - via a show cause order - that there's still the matter of why Ms. Goebel's affidavit said the Wilsons had not paid when there was convincing evidence (including the signatures of Option One employees on certified mail receipts) for payments that Ms. Goebel has sworn did not exist.
Another hearing is held. Mr. Wirtz appears, but Ms. Goebel "was not present." Mr. Wirtz admits that the Wilsons are, his bad, current on their loan payments.
Oh, ho, ho. Silly me. Let's forget about that whole 'wanting-to-take-their-house-thing' okay, your honor? What'dya say?.
The Court jointly sanctioned Option One and Ms. Goebel $5,000.00 for failure to appear and $5,000.00 for filing a false affidavit. Option One was also ordered to pay $900.00 in attorney’s fees to Debtors’ counsel. The Court sanctioned Mr. Wirtz $1,000.00 for failing to amend the Second Motion and Default Affidavit once he obtained information which revealed that they were false.The Court then pursued further investigation into why Ms. Goebel - working for Option One, but technically an employee of Loan Processing Services - would file a false affidavit.
I'll let the court summarize what followed:
From July 9, 2008, through December 2010, the parties conducted contentious discovery. Ten (10) motions to quash, compel, clarify, reconsider orders, stay proceedings, request protective orders; and appeal interlocutory orders were considered along with responses, oppositions and replies to each.Finally, the court and the US Trustee pin Option One, LPS and Ms. Goebels down and get their explanation.
Ms. Goebel explains how she investigated the payment history of the Wilsons:
To execute such an affidavit, once I receive the affidavit, I will review the information that is in the affidavit with Option One’s [computer] system. So, I will validate the information based on their system and the information that is there.Ms. Goebel is physically at LPS. So she's logging into Option One's system remotely and then comparing what she sees there with what the LPS system is telling her.
What the LPS system should have been telling her is that the Wilsons payments were being received. But the computer system doesn't say this, because LPS didn't mark the Wilson's file as a bankruptcy case until after their new payments were received. This meant payments destined for October 2007 were applied to pre-bankruptcy payments owed from June 2007. When the file was finally marked as a bankruptcy file - new payments were dropped into a general fund and the Wilsons balance was not credited. Payment was received, but it wasn't showing up on Ms. Goebel's monitor.
So.... she filed an affidavit based on what she saw on her screen. All a big misunderstanding, right? Wrong.
As part of its default services, LPS executed Affidavits of Default in support of Motions for Relief from Stay. LPS testified that it was just one of the services that LPS provided to clients. The affidavit is typical. It purports to be executed under oath before a notary and two (2) witnesses. It provides the name and title of the affiant and represents that the affiant has personal knowledge of the facts contained in the affidavit In fact, it is a sham.Well now, that's a little harsh - don't you think your honor?
...By corporate resolution, Option One grants these individuals “officer” status, but limits their authority to the signing of default affidavits. These “officers” execute 1,000 documents per day for Option One and other clients similar to the one used in this case. In fact, Ms. Goebel is an employee of LPS with little or no connection to Option One. Each day Ms. Goebel receives approximately thirty (30) documents to sign. The process of signing default affidavits is rote and elementary.
As Ms. Goebel is also a manager of a work unit at LPS, she allocates two (2) hours per day for document execution and estimates that it takes her five (5) to ten (10) minutes to sign each affidavit she receives. Before signing an affidavit, Ms. Goebel follows the procedures directed by LPS. She checks three (3) computer screens that provide the amount of the installment payment, the total balance due on the loan, and the due date for the earliest past due installment. She matches this information with that contained in the affidavit. If it is correct, she signs the document and forwards it to a notary for execution.
Although the affidavit in this case purported to verify that Option One was the holder of the note owed by Debtors through an assignment, Ms. Goebel does not personally know this to be a fact and made no effort to verify her assertion. Similarly, the affidavit identifies the mortgage and note as exhibits to the affidavit, but Ms. Goebel neither checks the attachments nor verifies that they are correct. In fact, the affidavits she signs never have any attachments when forwarded to her for execution, and she never adds any.
Don't you think you could-?
Ms. Goebel’s training on the seriousness of her task was sorely lacking. She could not remember who “trained” her when she was promoted in 2007 to a document execution position.92 She could not remember the extent or nature of her training. 93 She did surmise that written procedures were given to her and then she began “signing.”94 She described her task as “clerical”95 and repeatedly expressed the belief that the affidavits were counsel’s affidavits, and therefore, she relied upon counsel regarding their accuracy.96 In this admission, the real problem surfaces.But, now we know a mistake was made... Can't we just --?
Default affidavits are a lender’s representation as to the status of a loan. They are routinely accepted in both state and federal courts in lieu of live testimony. They are an accommodation to the lending community based on a belief by the courts that the facts they present are virtually unassailable. The submission of evidence by affidavit allows lenders to save countless hours and expense establishing a borrower’s default without the need for testimony from a lending representative. While they can be refuted by a borrower, too often, a debtor’s offer of alternative and conflicting facts is dismissed by those who believe that a lender’s word is more credible than that of a debtor. The deference afforded the lending community has resulted in an abuse of trust.And there it is, yet another eloquent explanation of why robosigning is not a paperwork problem. It is a deliberate abuse of trust on the part of the lending community. Simply put - It is fraud.
The court then gives Ms. Goebel both barrels, then beats her employer over the head with the butt of the shotgun.
The abuse begins with a title. In this case, Ms. Goebel was cloaked with the position of “Assistant Secretary,” in a purposeful attempt to convey an experience level and importance beyond her actual abilities. Ms. Goebel is an earnest young woman, but with no training or experience in banking or lending. By her own account, she has rocketed through the LPS hierarchy receiving promotions at a pace of one (1) promotion per six (6) to eight (8) month period.97 Her ability to slavishly adhere to LPS’ procedures has not only been rewarded, but has assured the development of her tunnel vision. Ms. Goebel does not understand the importance of her duties, and LPS failed to provide her with the tools to question the information to which she attests....
...In this case, LPS had personal knowledge of four (4) critical facts. First, that as of February 15, 2008, Option One had received two (2) payments from Debtors in amounts sufficient to satisfy the installments due for December and January. Second, counsel had directed that the payments be sent to it rather than posted. Third, Option One alerted LPS in February that the amounts forwarded were sufficient to bring the loan current. Fourth, counsel reported to LPS that they had only received $1,846.84, a fact LPS neglected to forward to Option One. As a result of this knowledge, LPS should have known that a payment was unaccounted for between Option One and Boles. An inquiry to either might have brought the problem to light. Instead, LPS ignored the facts...
...The fraud perpetrated on the Court, Debtors, and trustee would be shocking if this Court had less experience concerning the conduct of mortgage servicers. One too many times, this Court has been witness to the shoddy practices and sloppy accountings of the mortgage service industry. With each revelation, one hopes that the bottom of the barrel has been reached and that the industry will self correct. Sadly, this does not appear to be reality....
(signed) Hon. Elizabeth W. Magner
U.S. Bankruptcy Judge
I'm thinking Bankruptcy judges should start nailing lender's pelts to the wall outside their courtroom. Maybe banks will start getting the message.