Above a certain level, everything is politics.
I've been a worker bee all of my professional life. Never thought of climbing sunshine mountain and going for a management job. I have a certain "grab the reins" mentality in a number of areas, but true management is (in my opinion) a very specific skill set. One I don't feel I have.
Mostly because I've worked for some truly terrible managers. My last job, the Boss was supremely competent at all kinds of technical things - but they were truly terrible at the people part. The part where they were supposed to, well, manage.
Communication: My old Boss was impossible to reach. When you did get their time, you would pile on every pending thing you had, because God knows when you would see them again. This would take up their full attention and invariably make them late for one of their seemingly endless meetings.
Delegation: When you are a manager, you have staff that does things. You verify that they have done those things, maybe help them when they are stuck - but you don't do your staff's work for them. My old Boss would do this all the time. A problem would arise, the staff would begin handling it - only to discover that the Boss had already started a different approach without telling them.
Doing the Managerial Crap: My last Boss had a problem employee - Moorlock - and this one employee had such a toxic personality that the rest of the department refused to speak to them. Moorlock would routinely fly into a tantrum when tasked with work - announce their intention to find another job, and storm out. As a manager, you just can't let that go. It's probably the worst part of the job, but you have to lean into those things and deal with them. Untold damage was done to the IS department morale and productivity - and my former Boss did nothing.
It's easy to identify bad management, but that in no way convinces me that I would be able to do these things. I think too many times a good employee is rewarded with a management role without an understanding that they will be giving up their former role. It's not "your old job with more pay" it's a totally different job.
Today was UXDir's last day. While I absolutely loved working for them - if I were to be honest, UXDir is a pretty poor manager of staff. They hate the admin stuff with a passion (and I can't blame them) - so they pretty much don't do it. Their communication style is much like my old Boss: if you can get in a room with them, your every question will be answered. But you won't be in the room with them often, so make the most of it when you can.
They also were pretty sub-par on Doing the Managerial Crap. Noddy was exhibits A, B, & C. When I'd first dared to broach the subject of Noddy's lack of productivity - UXDir offered to move Noddy off our project.
This was good for a start, but my expectation had always been that UXDir would circle back and have the necessary conversation with Noddy. To wit: "You need to get off your @ss, pronto." That conversation has clearly never happened - and with UXDir leaving today, it never will.
The lack of follow up has created some very high-school like moments over the past few months. Runner, Sprint and I - freed from the obligation to invite Noddy to our project meetings, have pointedly
not invited them. For a short time, this could be justified as Noddy had their project (whatever it was) and we had ours. But Noddy is no fool, and started asking us "is there a meeting? Can I come?" which creates a truly awkward situation.
Yes, we're meeting, but...
My inviting Noddy to our client interviews nearly had Runner throttling me, but was a direct result of this awkwardness. I couldn't look Noddy in the eye and say they shouldn't be in our interviews -
because they should be. Any UXer in the company should be welcome to sit and listen in. Learning directly from our clients. The entire team can benefit from a common understanding of what our clients want. Right? Except Noddy ignores decorum, common sense, and basic decency to the point where their fellow team members want to hurl them bodily out of the room.
So we begin scheduling even client interviews without Noddy. It's a professional shunning, tacitly encouraged by management. And it is juvenile.
If Runner and I have a meeting with Sprint, we will say nothing in our team room - then slip out of the room one at a time. We book meetings in the far end of the building. Partially because the far rooms have natural light - but in no small measure because we are less likely to have Noddy walk in on us.
Are we meeting? Can I come...?
UXDir has let this go on without any visible involvement. They may have admonished Noddy to stay out of our interviews, but that is not solving anything. Avoiding direct conflict has merely caused low level conflict on a daily basis.
No, I won't invite Noddy - because the boss said I don't have to.
I can only imagine what Noddy is thinking. They must know that there are project meetings they are not involved in. They can see their team mates regularly going off to work on things without them. Noddy absolutely frustrates me to work with, but I genuinely have sympathy for them. This situation should be sorted out in broad daylight.
I would imagine a manager would schedule a meeting with Noddy and spell it out for them. "Look, your productivity is less than half that of any of your co-workers. You need to produce actual work product. You are letting your teammates down."
Noddy's lack of social graces could be forgiven
if they would only do their job. If they were laying down quality work on a regular basis - a lot of my frustrations with them would go away.
But nothing was done.
And not that a manager should ignore Noddy's lack of professionalism - sleeping in meetings, playing with their phone during meetings, and generally showing a lack of interest in things that are
absolutely their concern.
And nothing was done.
Which sounds like I'm just slagging on the UXDir - and that's not fair. UXDir is one of the most inspiring people I've worked for. I've never worked for someone who encouraged us to try things, even if we fail. "Failing means you learned something, right?"
And UXDir is a master of slashing through the BS in a discussion. "Why are we discussing this problem? This is the wrong problem to solve!"
I truly suck at that - I go down rabbit holes all the time, utterly missing the fact that the real problem is right in front of me. I wish I was even half as good as UXDir at identifying the root problem.
UXDir is excited about making good software. "This'll be awesome!" and off they go into another charge. I don't know how many scraps they go into trying to improve our product, but I know they didn't shy away from them. Not until the end, at least.
UXDir said they were pretty burned out at the end. Fighting against the ubiquitous faction of more-of-the-same.
Give us more of what we already have! Never mind the obvious problems that our clients are always complaining about.
Change is hard, asking for investment in the unknown is even harder. Part of UXDir's job is to press for these things - and endure all the pushback.
UXDir has done that - and they are worn out. Long years at NerdHaven have earned them a lot of respect - but they've made more than a few professional adversaries. I'd slowly started to appreciate this - the stray comment here and there - and I could see that all was not sweetness and light at that altitude.
Which is probably the very worst part of a management job. Office politics. Butting heads against your co-workers turns into not getting invited to meetings with them. Decisions get made without you and soon you wonder what you have to do to get "in the room."
What the UX team has been doing to Noddy - NerdHaven's management team has been doing to UXDir. Awhile ago, UXDir basically volunteered to leave on the eve of a minor re-org. "Look, if you're looking to make changes - you can write me out of the equation at the same time. I just need a severance package." NerdHaven didn't want to do the severance, so UXDir stayed on - but started looking for work.
A little over a month ago, they found it - on the West Coast, not far from NerdHaven's other office, where Sprint works.
So now they are going.
I got called into Portal's office the other day, to catch up on things. Really, Portal is checking in with me on how things are going on my team. I suspect that Portal is working an angle, but not in a malicious way. Portal wants another source of information on things, I'm happy to be that.
I'm flattered by the attention:
Portal wants to see me! And Portal is a great source of information about the wider world of NerdHaven. Our discussions so far have involved Portal saying they've heard good things about my work (score!) and me telling Portal how utterly useless Noddy is.
I get to vent, Portal gets the inside skinny on how things are going. Win-win.
This time, Portal is re-assuring me that UXDir's departure does not mean NerdHaven is shifting its focus away from UX. They then detail a number of items that UXDir could have done better. They are professional about it - and say things I'd agree with - and they point out that whatever could have been done about Noddy in the past, it clearly has not been done. Which means the new UXDir will start from zero with Noddy. The good news is, the new UXDir will be part of a managerial food chain that now involves people who will do something about poor performers.
They ask me if I think anyone on the team will want to apply for UXDir's job. I know of no one who wants to, but I mention Sprint as a possibility. They are the most senior UXer, a rockstar on the team and everyone respects them.
I also mention my anxiety that Noddy will apply for the job. Portal all but assures me that will not happen. So long as the decision is made by folks within NerdHaven, Noddy would be a fool to try. Noddy is neither liked, nor respected by anyone at NerdHaven.
Shortly after talking with Portal - I get an email on my phone. It's from Suit, a NerdHaven manager I joke around with in the breakroom from time to time. I'd heard from them a lot in the past few weeks - asking about some of the Arwafn features - or how we track things in our project - and I'd tried my best to be helpful.
Suit was pleased by the info and I was glad to know something I did in our tracking software was actually useful to someone.
But an email from them on my phone meant they were emailing me personally.
I opened the email - it's from Suit's LinkedIn account:
You may have heard that UXDir is ending a 14 year career with NerdHaven. As they start a new career on the West Coast, many of us find it a sad moment indeed.
But for those who remain with NerdHaven, we must press on. The search for a new Director of User Experience will soon be underway. I will be applying for the position, as I see a clear and natural fit with my skill set, an incredible desire to translate client needs into reality, and vast experience in user-centric design over the years.
But I need your help! I'd like to show Atlas a long list of people who took the time to recommend me. I know not everyone will be willing - and I certainly do not want any reluctant recommendations! But - If you feel strongly about our positive interactions or have stories to share, I would greatly appreciate your support in this.
If you do decide to recommend me and would like additional information, please let me know. My LinkedIn profile is up to date but I can also provide a more detailed resume, examples of project work, etc.
I'm meeting with Sprint via teleconference and they point out Data got the exact same message from Suit.
As soon as I got the message, I knew I couldn't recommend Suit to anyone for the UXDir job. Not because I think they are unqualified, but because I literally know nothing about them professionally. I know they are a manager of some sort, but I have no idea if they are good at it. And I have no idea if they've ever done UX work.
Sprint knows more than I do: Suit is a manager who doesn't manage people. They used to, but don't anymore - but they are still a manager. Also in a company where the highest ranking person comes to work in ratty Tee shirts, Suit is the only person in the office to dress formally.
According to Sprint, the day after Suit became a manager, they started dressing formally.
Suit is a climber. And they are blanketing their chosen allies in the company with requests for endorsements. On LinkedIn, no less. Where bullsh!t goes to strut.
After my meeting, I head directly to Suit's office and close the door. I make it clear that I believe recommendations should come from firsthand experience. As I have none with Suit, I cannot recommend them. I make it clear, I'm not trying to offend them, I just want them to hear from me why they won't be seeing a recommendation appear on their profile. I just don't know them.
Although now I know a bit more about them.
Suit is unfazed. They suggest writing a "nice to work with" type of recommendation and they will put it "after all the other recommendations that address their skill sets."
I make my exit.
I'm IM-ing Runner about possible fallout from a new UXDir, Runner IM's back:
There's another internal candidate.
Apparently, UXDir let it slip that there are two internal candidates for the job.
Runner and I go through a list of suspects, but aside from the laughable suggestion of Noddy, we have no clear suspects. There are a lot of people we don't know, so it could be anybody.
Today's UXDir's last day, and there will be a happy hour. Runner and I plot to get UXDir hammered and ply them for more details.
I know, but this is kind of a big deal - we want the info and we want it yesterday.
Two hours to happy hour - Runner and I go into our estimation meeting. This is kind of an all hands thing - but Noddy's not coming. Which makes sense, since none of the work they are doing is part of this project. Which never stopped them from coming before - but now they are spending a lot of time slogging into a side project. Something that is below the 12 priority on our work list, yet commands Noddy's full attention these days.
I asked Noddy to give me the run down of where they were at yesterday and it took all of 30 minutes for me to realize that their current project is an utter waste of time.
Between sessions of turd-polishing I've seen them reading manuals on Agile and viewing webinars on "Making change happen."
Ugh,
so useless.
Post estimation I get pulled into a room with Portal.
Portal's delivery is as rapid-fire as ever:
"Noddy's expressed an interest in the UXDir job and we've decided to give it to them."
* * * *
Two things you need to know about Portal:
1) They are the person who is usually tapped by management to deliver the bad news;
2) They are, often as not, a firehose of bullsh!t
Portal laughs at my expression of total horror and says, "Just kidding, I'm garbage. But I'm not kidding about Noddy expressing interest. Never gonna happen, though."
I make it plain that Noddy's ascension to management would push me out the door.
Portal shifts gears and starts talking about getting me a visit to our West Coast office.
And boom, back in the team room.
And then happy hour.
Noddy shows up, same time as me. I can barely believe they want to be UXDir. It's the smart play - and Noddy is all about tactical. The UXDir position will be situated in our office, which means Sprint and Data are out. Heater doesn't want it - they want the future UXDir to be a "servant leader" - but they are no way going to try. Runner and I are both Noobs - and while...
Yes, I have thought about it, but only because I was afraid Noddy would have a greater chance than an external candidate. I would try for it - only as a counter to Noddy being on the inside track.
But really, I've never seriously considered it.
Because I'm on record as saying the new UXDIR should have proven management chops.
I don't have them, so if I think they are necessary, I rather have to exclude myself.
Also, because Sprint is senior to me - and is a wonderful take-charge kind of person. If anyone on our team should move up, it should be them.
It would hurt the dynamics of our team as well. I get along great with Runner and Sprint - but if I was the person who graded their performance each year?
That would suck.
Above all, though- I really enjoy doing the work I do now. Shifting to the management track would mean I wouldn't get to do that anymore.
And that would epically suck.
Noddy is their usual insufferable self. Runner's chatting it up with Rollout - deep into topics that would have HR in cardiac arrest. UXDir's there, seemingly at ease. We cut up with them and threaten them if they try to recruit Sprint to work for them in their new job.
Atlas is there, paying for the tab and being the great person they usually are. They've worked with UXDir for well over a decade. They've been on the road every day this month - and are literally in town just long enough to say goodbye - before climbing back on the plane to disappear for almost the rest of the month. I think they will be back in town for two days in all of September. Atlas has children. They run NerdHaven. And they are the interim boss of UX until we hire a replacement.
They look tired. I'm usually intimidated by upper management. But Atlas is always approachable. Atlas will be making the call on the new UXDir.
They will protect us from ineptitude and corporate climbers. Bank on it.
UXDir makes their exit and I just feel ill. Despite their shortcomings in some areas, I cannot imagine this job without them. I barely knew them, but I will miss them terribly. UXDir was hands off and still supportive. They were inspiring.
* * * *
After Noddy departs, I share the news that Noddy is trying for UXDir. BigDog is immediately dismissive of any chance of that happening. Runner nearly spits out their drink.
"Noddy's been reading all those Agile books, stuff on project management!"
We all agree, there is no chance Noddy will get the job. It just cannot happen in a just world.
I'm halfway home when I get a text from Runner:
This is terrible but look at Suit's linked in profile. You will not believe it.
I do.
And I don't.
Suit has changed their position title to include the same job title Runner and I have. They've added Project Manager, as well.
Again, I don't know Suit's UX chops, but I know their current role does not include UX.
They've also stocked their profile with the words "Servant leader."
Christ, Heater... why would you back this guy?
We've got probably three months before we fill the position - if we're lucky. The two internal candidates are biblically awful - which means the UX team will be Atlas's problem for months.
Atlas won't have much time for us - which means Noddy will run wild. We will continue the status quo - leaving Noddy to their (non) work and beating our own projects into shape.
I will continue to hope that Noddy will snap out of it, or that management will do it for them.
But for the rest of 2014, UX is on their own.
Its a rather hollow feeling.